#performance-management
2 articles
- The QA Manager, Part IV: Rating the Raters — and Who Never Got a Vote
Designing a QA Manager appraisal showed me that a rating system is a value statement before it is a measurement tool.
- The QA Manager, Part III: The Satisfaction Survey I Built — and Every Way It Could Mislead Me
I built a six-question satisfaction survey for a QA manager role, then audited every way my own instrument could mislead me.